Your satisfaction is our mission.
Refund Policy
At SoPal, we are committed to offering thoughtful, intentional services designed to support emotional well-being and confidence-building. Because our services are primarily digital, personalized, and time-based, we strive to maintain a transparent and fair refund process.
This Refund Policy explains the conditions under which a refund may be granted, and helps ensure clear expectations for both parties.
Refund Policy
Eligibility for Refunds
You may be eligible for a full or partial refund if:
You cancel a booked service at least 24 hours before your scheduled session.
You were charged in error or experienced a technical issue that prevented access to the service.
You purchased a package or digital product that was not delivered as described.
Refunds will not be granted in the following cases:
You fail to attend or cancel within 24 hours of a scheduled appointment.
You have already used or accessed the full service/product.
Dissatisfaction with the outcome, when the service was delivered as described.
How to Request a Refund
To request a refund, please contact us at:
📧 support@sopal.org
Include your name, service or product details, and the reason for your request. We aim to respond to all refund inquiries within 48 hours.
How Refunds Are Processed
If your refund request is approved:
You will receive an email confirmation once the refund has been processed.
Reduced Disputes Through Clarity
We believe that transparency builds trust. Our clearly defined refund conditions help ensure that both SoPal and its users have aligned expectations from the start. By outlining what is and isn’t refundable, we minimize confusion, reduce potential disputes, and maintain a respectful, professional experience for everyone involved.
Legal Protection Against Fraudulent Claims
To safeguard the integrity of our services, SoPal reserves the right to decline refund requests that appear to be fraudulent, abusive, or made in bad faith. This includes — but is not limited to — repeated refund claims, misuse of digital content, or discrepancies between service usage and the basis of the refund request.
By maintaining clear refund criteria and documentation, we protect our business from misuse while continuing to prioritize fairness and professionalism for all clients.
Our Commitment
Our goal is to deliver meaningful support, and your satisfaction matters to us. While we cannot guarantee results from every session, we do promise transparency, professionalism, and fairness in all of our customer interactions.
Thank you for choosing SoPal.